Terms & Conditions

1.1. License Grant

Nostra Technology grants you a limited, non-exclusive, non-transferable license to use the software provided by us ("Software") solely for your internal business purposes and in accordance with the terms outlined in this agreement. This license is granted for the duration of the agreement and can be revoked if the terms are violated.

• Usage Scope: The Software is to be used exclusively in connection with the services provided by Nostra Technology and is not to be transferred or sublicensed to any third parties.
• Limitation: The Software is licensed for use only on devices and systems as specified in the agreement. Any modification, copying, distribution, or reverse engineering of the Software is strictly prohibited.

1.2. Restrictions on Use

You agree that you will not:

• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Software.
• Rent, lease, sell, sublicense, or distribute the Software to any third party.
• Use the Software in any way that could harm the functionality or security of Nostra Technology’s systems or network.

1.3. Ownership and Intellectual Property

All intellectual property rights, including copyrights and patents, in the Software and any related documentation remain with Nostra Technology. This agreement does not transfer any ownership of the Software to you.

• No Transfer of Rights: By using the Software, you do not gain any right, title, or interest in the Software or any related intellectual property, except for the limited license granted under this agreement.

2.1. Scope of Maintenance Service

Our Maintenance services include:

• Software Updates: Regular updates to improve functionality, security, and performance.
• Bug Fixes: Addressing any bugs or issues discovered after the Software has been deployed.
• Technical Support: Assistance with any technical issues related to the Software.

2.2. Exclusions

Maintenance service does not cover:

• Custom software developed by third parties or modifications not authorized by Nostra Technology.
• Problems arising from unauthorized hardware or network failures.
• Support for outdated versions of the Software not covered under an active service agreement.

2.3. Service Availability

• Support Hours: Our support team is available Monday to Friday, from 9:00 AM to 5:00 PM.
• Emergency Support: For urgent issues, support may be available outside regular hours for an additional fee.

3.1. Payment Terms

• Invoices: After signing the service agreement, an invoice will be issued according to the payment schedule agreed upon. Payment is due within (30) days from the date of the invoice unless otherwise agreed.
• Mode of Payment: Payments may be made via bank transfer, credit card, or other methods specified by Nostra Technology.

3.2. Late Payments

Failure to make payments on time will result in the following:

• Late Fees: A late fee of 3% per month will be applied to overdue amounts.
• Service Suspension: If payments are not received within (30) days after the due date, Nostra Technology reserves the right to suspend or terminate services until payment is made in full.

3.3. Taxes

The fees outlined in the agreement are exclusive of taxes. You are responsible for paying any applicable taxes, including sales tax, value-added tax (VAT), or other similar taxes as required by law.

4.1. Ownership of Deliverables

All deliverables created during the course of the engagement (including but not limited to software, documentation, technical reports, designs, and configurations) are the property of Nostra Technology unless specifically stated otherwise in writing.

4.2. License to Use Deliverables

Upon full payment for services, Nostra Technology grants you a non-exclusive, non-transferable, and revocable license to use the deliverables solely for the purposes outlined in the agreement.

• Use Restrictions: You are not permitted to transfer, sublicense, or distribute the deliverables without express written consent from Nostra Technology.

4.3. Client Data

Nostra Technology acknowledges that any data provided by the client remains the sole property of the client. We will not claim any ownership over this data, and we will use it solely for the purpose of providing the contracted services.

5.1. Definition of Confidentiality Information

Confidential information includes, but is not limited to, business plans, software, customer data, financial information, marketing strategies, trade secrets, and any other proprietary information disclosed by either party.

5.2. Non-Disclosure Obligations

Both parties agree to:

• Keep all confidential information in strict confidence.
• Not disclose confidential information to third parties without prior written consent, except as required by law.
• Use the confidential information only for the purposes outlined in this agreement.

5.3. Duration of Confidentiality Obligations

The confidentiality obligations outlined in this agreement will remain in effect during the term of the agreement and for (1) years following its termination.

6.1. Software Functionality Warranty

We warrant that the Software will function substantially as described in the specifications provided in the agreement. If defects are identified within the warranty period, Nostra Technology will work to fix them at no additional cost.

6.2. Warrant Exclusions

The following are excluded from the warranty:

• Problems caused by misuse, unauthorized modifications, or third-party interference.
• Issues arising from external causes, such as network outages or hardware failures.

6.3. Limitation of Warranty

This warranty is the sole and exclusive remedy for the client. Nostra Technology disclaims any other warranties, whether express or implied, including any implied warranties of merchantability or fitness for a particular purpose.

7.1. Client Indemnity

The client agrees to indemnify Nostra Technology from any claims, damages, or losses resulting from:

• The client’s misuse or modification of the Software.
• Any breach of confidentiality or intellectual property rights.

7.2. Nostra Technology Indemnity

Nostra Technology agrees to indemnify the client against claims or damages arising from our breach of warranty or violations of intellectual property rights related to the Software or services provided.

8.1. Term of Agreement

This agreement shall commence on the date it is signed by both parties and shall continue until the services are completed or terminated according to the terms outlined herein.

8.2. Termination of Breach

Either party may terminate the agreement with written notice if the other party breaches any material term of the agreement and fails to cure such breach within (30) days after receiving written notice.

8.3. Termination for Convenience

Either party may terminate the agreement for any reason by providing (30) days' written notice to the other party.

8.4. Effect of Termination

Upon termination, the client is required to pay all outstanding fees for services rendered up to the date of termination. Both parties will also work to return or destroy any confidential information held by the other party.

9.1. Entire Agreement

These Terms & Conditions, along with the service agreement, constitute the entire understanding between Nostra Technology and the client regarding the services provided and supersede all prior agreements, representations, and communications.

9.2. Force Majeure

Neither party shall be held liable for any failure or delay in performance of their obligations if such failure or delay is due to causes beyond their reasonable control, including but not limited to natural disasters, war, or technical disruptions.

9.3. Governing Law

This agreement shall be governed by and construed in accordance with the laws of Indonesia, without regard to its conflict of law principles.

9.4. Dispute Resolution

Any disputes arising from this agreement will be resolved through binding arbitration in Indonesia. Both parties consent to the exclusive jurisdiction of the courts in Indonesia.

9.5. Severability

If any part of this agreement is deemed invalid or unenforceable by a court of law, the remainder of the agreement shall remain in full force and effect.